Some distributors and manufacturers claim that the latest Samsung TV update disables HDBaseT, and it is recommended that users temporarily turn off automatic updates.
British
Yesterday, I said on Twitter that Samsung’s latest update (v1160) for connected TVs is a dog. According to reports, the update prevented some Samsung TVs from passing
, Which means that HDMI sources connected to the HDBaseT switch or extender cannot be played.
The affected TV dimmed.
Tweet said that the new software is said to "have serious incompatibility issues with the HDBaseT chipset used in most HDMI-based CAT5/6 products." "This software version was released on January 25, but it has not been downloaded/installed by many TVs."
caveat:
Samsung monitors connected via the network, especially the new 6000, 7000 and 8000 series.
The message continues:
The current Samsung update seems to make it impossible for all HDMI inputs on these TVs to connect to any device using the HDBaseT chipset, nor to receive pictures from any device, including video matrices, expel children and splitters. "
It is a technology widely used by Valens Semiconductor to extend the HDMI signal to the long distance of Category 5+ (Ethernet) cables.
The original #LiveInstall Tweet was inspired by
, A manufacturer of HDBaseT switches headquartered in the UK.
Any comments will be welcome
CC
— #LiveInstall (@LiveInstall)
At this point, it is difficult to tell who has been affected by Samsung's so-called bad update. Some traders commented on Twitter that they have seen the problem since the update. Others reported no problems.
Chris Pinder, the founder of A/V exchange company HDanywhere, "confirmed" the interruption in a tweet.
The HDBaseT Alliance released "No problems found. With Samsung-check, will update."
Electric Orange, a UK-based integrator, mentioned at least one customer affected by this update:
Just ask my client to turn off automatic updates. It seems it is too late. The TV is not working!
-Electric Orange (@elecorange)
Several people commented that the video works normally in 1080p, but it does not work in 4K mode.
Use the completed second test
With Sam 4K BD, it can be played at 1080p, but it cannot be played at 2160p. For Panasonic’s 2160p, there is no problem at all.
-Nick (@Cooperboy76)
Nick’s above assessment seems to have resonated with other dealers and suppliers, who suggested temporarily reducing its resolution to 1080p.
Samsung seems to have multiple parties in contact with them, and Samsung has not publicly commented on the so-called "snafu". CE Pro is also being promoted.
Phil Davis, the head of Blustream, told CE Pro that this is not a false warning: "We are very sure of this problem and heard that Samsung is working hard to fix it. Our dealer has a basic point-to-point kit that can be used. No one knows the exact problem. , But we know that the latest firmware on the TV has eliminated HDBaseT compatibility."
The company issued this alert to the distributor:
Samsung firmware update will affect 6, 7 and 8 series screens. On most Samsung screens, the "Auto Update" feature is enabled at the factory, which means that as long as the screen can access the Internet, they will update to that firmware version and then stop working. It is strongly recommended to turn off the automatic update function from the settings menu on the Samsung screen. Please see the screenshots of the automatic update function in the 8 series screens below.
It has just been discovered that the software update (version 1160) of Samsung TV has serious incompatibility problems with the HDBaseT chipset used in most HDMI-based CAT5/6 products. This software version was released on January 25, 2017. The software version has been released to their 6000, 7000 and 8000 series TVs.
The current update by Samsung seems to make it impossible for all HDMI inputs on these TVs to connect to any device using the HDBaseT chipset (including video matrix, expansion kit and splitter), nor to receive pictures from any device. This will obviously affect many manufacturers, including Wyrestorm, CYP, Blustream, HDAnywhere, etc.
If you have any affected customers, please follow the steps below:
1. Turn off the Samsung TV
2. Turn off the broadband router to prevent the TV from connecting to the Internet when it is turned on
3. Turn the TV back on
4. Follow the excerpt from the user manual in the attachment to browse to the "Auto Update" setting, and set this function to "Off"
5. Exit the settings menu on the TV
6. Turn on the broadband router again to re-enable your Internet service
It’s also worth noting that after reading the manual of the 7000 series TV, it pointed out that the automatic update function will be automatically enabled when all Smart Hub terms and conditions are accepted during the TV setup process, so even if you think this function has not been enabled, it will Will be automatically enabled. It might still be.
Martin Ellis, head of HDMI switching company, said: "This is an HDCP timing issue.
, And is a long-term member of the HDMI standard board.
Samsung’s disruptive update is no different from other updates that affect the timing of HDCP, and therefore will disrupt the distribution of the video.
He said: "It will also affect non-HDBT products." "In the UK, it often happens when Sky is connected directly to the TV."
Ellis added that LG’s “HDBT issue shocked us”. "Their 2016 model is not suitable for HDBT. We have to use a workaround."
Ellis said that assuming Samsung "caused" the TV fiasco, the company may launch a solution, but obviously, this is not good for end users and they will blame the audio and video installer. "
At the same time, Pulse Eight is delving into Samsung's problem-the company is working on 6000 and 7000 series TVs-but Ellis believes that the problem is not universal.
In any case, "I am happy to continue to record that we are not affected by the problems in the software version 2.3+."
Ellis said that he was aware of a potential Samsung issue "and we proactively resolved the issue last week and made a silent update to our customers."
He added: “Because we can fix the contents of the kit within a few hours (for example, fix HDCP timing issues), when someone mentioned it to us, we sorted it and silently performed it. Repair, we don’t know anything about it."
At the same time, CE Pro has contacted other suppliers to share their experience.
"My suggestion is that if you want to install a managed system, make sure to manage all aspects of the installation. Disable automatic updates for products that cannot be managed remotely." Ellis said. "When you (the installer) can't control it, letting things update automatically may become the end of the relationship, or make you unable to extricate yourself."
Ellis pointed out that there are many network monitoring services that provide insight into the health of the network and connected devices.
He sighed: "Sadly, all they can usually do is monitor, because the manufacturer does not disclose the management interface. If all suppliers follow the slogan we give installers ultimate control, then the industry can avoid these harmful updates. "
This begs the question: should the installer connect the "smart" TV to the network first?
In response to Samsung’s matter, dealers
This topic is being discussed. An integrator commented:
After successful configuration, if you connect the TV to [Network], you will not be able to truly win. LG's firmware also had problems, which destroyed HDBaseT. Sony has broken IP control in almost every release, and even if it works, not all functions are 100%. Another reason why I never want to watch TV on [network] anymore. Want a streaming media device? …Using Roku, Fire, AppeTV.
The advantages of connectivity include IP control from home automation systems; integration with third-party services (such as Amazon Alexa); and higher quality streaming through TV-based applications.
Julie Jacobson is the founding editor of CE Pro, which is the leading media brand in the home technology channel. Since 1994, she has been involved in the smart home industry, when there was no Internet, let alone the Internet of Things. Currently, she is engaged in research, presentation, writing and agenda in the fields of home automation, security, network A/V, health-related technology, biophilic design and home technology business. Julie studied economics at the University of Michigan, spent a year at Cambridge University, and received an MBA from the University of Texas. She is the recipient of the annual CTA TechHome Leadership Award and CEDIA Fellow. Julie is a running extreme frisbee player, currently living in San Antonio, Texas, and sometimes in Sao Paulo, Minnesota.
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